Last updated 2 September 2026
Template — have a lawyer review this
There is no validity window on credits you pay for, so there is no "use it or lose it" deadline to refund against.
Free credits bundled with a pack are released in instalments across the pack's validity window and lapse when it closes. They cost nothing, so they are not refundable and their expiry is not grounds for a refund of the paid portion. Spending always draws on free credits first, so none are wasted while paid credits sit unused.
If you have not spent any credit from a pack, you may request a full refund of that pack within 7 days of purchase. Write to billing@businesskyc.com with the order number.
Once a pack has been drawn against, it is non-refundable. This is because the underlying registry charges us per lookup at the moment the check runs.
If a check fails because our provider errored, the credit is returned to your balance automatically — usually within seconds. You will see it as a "Refund" line in your credit history. No action needed.
A definitive negative is a real answer and consumes the credit. The registry charged us for the lookup either way.
Charged twice for the same order? Send both payment references to billing@businesskyc.com and we will refund the duplicate to the original payment method.
Refunds go back to the original payment method through Razorpay. Banks typically settle in 5–7 working days.
Please contact us before raising a chargeback. We can almost always resolve it faster directly.